Covenant Health
The Client
Covenant Health is one of Canada’s largest Catholic healthcare providers, providing Albertans with quality compassionate care and work for more than 150 years. Its specialty services reach the unmet needs of 12 surrounding communities. Covenant Health helps deliver key health services to Alberta Health Services and the Government of Alberta in achieving their goals, as well — making it an integral part of the province’s healthcare services.
The Challenge
Parking Equipment Maintenance and Support
The parking facilities at Grey Nuns Community Hospital and Misericordia Community Hospital—both a part of Covenant Health—were originally managed by Pay-and-Display parking meters. However, the meters were not under contract by the supplier, Precise ParkLink, for ongoing maintenance and support. This meant that Covenant Health was responsible for the timely maintenance of their parking equipment, which led to longer than expected downtimes while the parking meters were being serviced.
The Solutions
When it came time to renew Covenant Health’s parking access and control contract, both parties reassessed the difficulty of having the hospital maintain their parking equipment in-house, as well as other goals for the parking operation. Covenant Health’s bottom lines were simple: to provide easy patient and visitor parking experiences using reliable and regularly maintained automated parking meters, and be able to capture its parking revenue goals.
Covenant Health chose to extend their partnership with Precise ParkLink—Canada’s number one healthcare parking solutions provider.
Parking Equipment Maintenance
Being able to rely on Precise ParkLink for the regular and timely maintenance and support of the parking meters drastically improved the parking system at Covenant Health. It made the day-to-day for the hospital’s parking management team effortless. Parking meter downtime for service was no longer an issue, freeing up the time of the hospital whose job it previously was to maintain the meters.
Increased Parking Revenue
Covenant Health also decided to upgrade to Strada Pay-by-Plate meters, and enhance its meter operation by integrating the Flowbird mobile parking payment app. These decisions were made in order to make patient and visitor parking experience easy and stress-free, and to ensure the parking system was a revenue generator that could support Covenant Health’s bottom line: quality and compassionate patient care.
On the user side, the new parking technology meant that visitors no longer needed to display receipts on vehicle dashboards. It also enabled users to pay for and/or extend their parking on the go, without having to interact with the parking meters whatsoever.
On the administration side, the new parking technology allowed for a solution that captured all of Covenant Health’s patients and visitors.
In addition to the technology upgrades, parking enforcement services were also deployed on contract, resulting in a 20% increase in parking revenue. The cost for administering in-house parking enforcement services was eliminated.
Final Words
“We are pleased with the partnership we have developed with Precise ParkLink, and do not hesitate to recommend them as a parking management or parking equipment supplier to any business or institution looking to implement or further enhance their parking program.”
— STEPHEN A.F. SLATER
Program Manager, Protective Services & Parking at
Covenant Health
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About Precise ParkLink
CANADA’S PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.
When Precise ParkLink was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.
Since then, Precise ParkLink has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.
But what sets us apart from other parking operators isn’t where we are, it’s what we are: a full-service parking solutions provider. One source for all your parking-related needs.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we’ve delivered cost-effective and customer-focused solutions over the years.