Company Description:
As Canada’s parking and mobility industry leader, Precise Parklink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise Parklink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Job Summary:
The Bilingual Customer Service Representative / Monitoring Agent plays a critical role in ensuring the smooth operation of parking facilities by handling inbound calls, resolving invoice disputes, and providing monitoring support. This role is part of a 24/7 operation and requires strong communication skills in both English and French, attention to detail, and the ability to work efficiently in a fast-paced environment.
Location: 90 Floral Pkwy, North York, ON M6L 2B9
Employment: Full-time position with shift work, including evenings, overnights, weekends, and holidays
Available Shift Timings:
3:00 pm – 11:30 pm
11: 00 pm - 7.30 am
All shifts require weekend and holiday availability, with two scheduled days off during the week. This posting is for a current, existing vacancy.
Compensation: $21-24/hour
Benefits (Extended health care, Dental care, Vision care) available after 3 months
Job Responsibilities / Duties:
Inbound Calls & Customer Support
Call Handling: Log all incoming calls into the Customer Service and Support Systems and determine the appropriate action.
Types of Calls Include:
Machine Malfunctions: Transfer reports of machine malfunctions to the Service Department.
Customer Inquiries: Assist customers with inquiries regarding parking, permits, payments, and disputes.
Facility Monitoring & Operational Support
Track company vehicles, monitor on-site equipment health, and oversee on-site parking operations
Customer Assistance: Provide real-time support to parkers at various locations, including access control and pay-on-foot/pay-and-display machines.
Incident Response: Prepare service calls in response to alarms detected on parking machines.
Cash Level Monitoring: Track and report cash levels of parking stations to prevent service disruptions.
Technical Support: Respond to real-time customer issues and escalate cases to Service/IT technicians when necessary.
Administrative & Clerical Duties
Documentation: Maintain accurate support logs and records for tracking and reporting purposes.
Transaction Verification: Investigate overpayment/overcharge inquiries by collecting machine numbers and transaction times.
Service Coordination: Direct machine malfunction calls to the Service Department.
Mandatory Qualifications and Attributes:
Motivated & Results-Driven: Takes initiative and works efficiently.
Team Player: Works collaboratively to achieve team and company goals.
Adaptable: Thrives in a fast-paced, high-volume work environment.
Technical & Customer Service Skills
Detail-Oriented: Strong organizational skills with the ability to multitask.
Confidentiality: Ability to handle sensitive customer and company information with discretion.
Communication: Excellent telephone etiquette and customer service skills.
Problem-Solving: Ability to think quickly and take appropriate action.
Proficiency in English and French
Competency in Microsoft Office
Artificial intelligence proficiency, including understanding AI-driven customer service tools (e.g., chatbots and automated call handling), and the ability to interpret AI-generated insights for operational improvements.
Strong computer and keyboarding skills, including a minimum typing speed of 30 words per minute.
Expreience Requirements
Minimum of 2 years of customer service experience, preferably in a technical or support-driven environment.
Why Join Us?
This position offers a dynamic work environment where problem-solving and customer service skills are valued. You’ll have the opportunity to work with a supportive team, gain valuable industry experience, and play a key role in ensuring smooth parking operations for customers and businesses alike.
Application Process:
Please submit your resume at tsrs2@precisebi.com
Precise Parklink is an equal opportunity employer committed to inclusive and barrier-free recruitment, selection processes, and work environments. We are dedicated to ensuring that your needs are fulfilled in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please reach out to the Human Resources department to ensure that your accessibility needs are appropriately accommodated.