Customer Care Associate

Customer Service
Written By

Company Description:

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.  

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Customer Care Associate reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

Location: In person, St Joseph’s Healthcare, West 5th, Hamilton

Employment: Full-time (Temporary), afterward potentially part time or On-call

Hours: 8 AM – 4 PM

Compensation: $17.20 per hour

Job Responsibilities / Duties:

  • Reports to the Team lead and Supervisor to support parking operations

  • Identify customer questions, concerns, and overall needs

  • Provide accurate answers and solutions to customer queries

  • Address customer complaints in a compassionate and patient manner

  • Answer incoming calls and emails in an efficient manner

  • Redirect customers to appropriate teams and/or departments as needed

  • Follow company communication procedures, policies, and guidelines at all times

  • Responds immediately to all reports concerning damage to equipment, and places E-service as needed

  • Observe security monitors to ensure no criminal activity occurs and report any activity to management

  • Balance cash records at end of shift and manage parking records during shift

  • Troubleshooting parking equipment issues at the site level

  • I-PASS Enrolling /canceling payroll staffs and sending the list to payroll

  • Complete additional duties assigned by manager

Mandatory Attributes:

  • Assertive and self-motivated disposition

  • Strong organizational skills

  • Excellent communication skills: ability to explain complex solutions and processes clearly to others

  • Collaborative and demonstrates strong interpersonal skills

  • Self-managed while accurately following instructions

  • Ability to multitask effectively and stay positive and professional under high-pressure fast paced environments

  • Adaptable and flexible

  • Neat appearance with a professional and positive attitude

Qualifications:

  • High School Graduate or higher education

  • Basic Computer skills – Windows, MS Office

  • Customer service experience, inclusive attitude and openness to diversity, is an asset

  • Excellent customer service skills

  • Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

  • Positive attitude and empathy for clients

  • Solid problem solving and decision-making skills

  • Strong team player with the ability to develop and maintain relationships with internal and external customers

  • Valid driver's license and vehicle preferred.

Hiring Contact: 

Please submit your resume with a minimum of two references to tsrs@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

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