Customer Care Associate

Customer Service
Written By

Company Description:

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

As a Customer Care Associate, you will be responsible for overseeing the parking area, ensuring proper vehicle placement, and assisting customers with parking inquiries. Your role will be crucial in maintaining a safe and organized environment for all patrons.

Location: Trillium Hospital - Mississauga 100 Queensway West

Employment: Part-Time Casual

Hours: 16 Hours Per Week

Compensation: $17.20 per hour

Job Responsibilities / Duties:

  • Greet customers in a friendly and professional manner.

  • Monitor parking lot for compliance with parking regulations.

  • Assist customers in finding available parking spaces.

  • Provide directions and information about the facility and surrounding areas.

  • Collect parking fees and issue receipts when applicable.

  • Maintain cleanliness and organization of the parking area.

  • Report any maintenance or safety issues to the supervisor.

  • Assist in managing traffic flow during peak hours.

  • Handle customer inquiries and resolve issues promptly and courteously.

Qualifications:

  • High school diploma or equivalent preferred.

  • Previous experience in customer service or a similar role is a plus.

  • Strong communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Basic math skills for handling cash transactions.

  • Must be able to stand for long periods and work in various weather conditions.

  • Flexible availability, including weekends and holidays.

Hiring Contact: 

Interested candidates should submit their resume and a brief cover letter to tsrs@precisebi.com. We look forward to welcoming a new member to our team!

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

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Customer Service Representative