Customer Service Representative
Company Description:
Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.
Job Summary:
Reporting to the Site Manager, the customer service associate will be responsible for day to day customer service needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.
Location: Vaughan, Ontario L4K 0J6, Candidate to work all Penguin Calloway Sites
Employment: Full-time
Hours: (8am - 4pm Monday to Friday)
Compensation: $18.03 Hourly
Mandatory Qualifications:
Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word
Ability to learn new software /applications.
Must have excellent communication skills
Fluent in English
Excellent customer service skills.
Ability to operate independently as well as in a team.
Mandatory Attributes:
Demonstrated ability to solve complex problems
Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Self-managed while accurately following instructions
Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments
Job Responsibilities / Duties:
Interact and assist customers via intercom or telephone.
Identify emergency and non-emergency situations on site.
Remotely access Parking control system to troubleshoot and provide level-1 customer support.
Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Working outdoor and indoor
Other duties as assigned
Hiring Contact:
Please submit your resume to Chandi Sekhri (tsrs@precisebi.com)
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.