COVID-19: Doing Everything We Can To Flatten The Curve

First and foremost, our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments in Canada and around the world who are on the front line working to contain this coronavirus.

Ensuring the health and safety of our employees, partners, clients and the general public is our top priority at Precise ParkLink. Under the guidance and direction of various levels of government and healthcare agencies, we have implemented new policies that will help us to ensure the health and safety of our staff while continuing to offer our services in the best way possible. These include restricting non-essential business meetings, travel and events. We have also established a work from home strategy wherever possible. For those who need to be in the office, we are making sure sanitation supplies are readily available, and we are minimizing physical interaction points any way we can.

We are developing smart strategies to maintain service for the many healthcare and commercial clients that rely on us to support their requirements, especially during these difficult times. We are also working closely with our clients to ensure we can continue to offer them our services and assist their customers.

Now more than ever, we are relying heavily on our technological backbone and in-house research and development division, dedicating substantial resources specifically to reduce the physical touch points at the parking facilities we manage.

For example, one of the enhancements we’re working on at locations where the technological infrastructure permits is programming our gated entry terminals to automatically dispense entry tickets, completely eliminating the need to touch the button. Where this is not possible, we are conducting regular and thorough cleaning of the parking equipment exterior, focussing on customer touch-points.

In alignment with the World Health Organizations statement urging consumers to use contactless payment wherever possible, we are creating new site signage and electronic communications urging customers to use contactless cards and mobile parking payment apps where available.

To protect our onsite parking attendants, we are minimizing customer access to parking offices. Prior to entering, parking office staff are using our remote communication technology to screen visitors, permitting entry only for matters that require in-person transactions that can’t be conducted otherwise. For example, access to hospital parking offices will be strictly limited to purchasing HPASS 5, 10 and 30 day discounted individual and family passes.

For locations without onsite parking attendants, our IPARC team continues to be a vital resource for our clients; our virtual representatives remain available 24/7, eliminating another in-person communication point.

Moreover, we are working diligently and immediately to accommodate required operational changes. For example, we have several technical and support teams assigned to execute site and technology modifications in support of changes such as modified parking rates, parking lot designations and access points, in order to accommodate the surplus of healthcare staff and patients during this time.

The steps above are being taken out of an abundance of caution and in an effort to reduce risk. With these precautionary measures and business contingency plans in place, Precise ParkLink is doing all that we can to support our staff, clients and their customers while doing our part in the fight against COVID-19.

Stay safe and stay healthy. We are all in this together.

Luigi Lato
Chief Operating Officer
Precise ParkLink Inc.