Enhancing The User Experience At SmartVMC with IPARC
Wednesday, January 13th, 2021
For Immediate Release
2 min read
SmartCentres REIT, one of Canada's largest real estate investment trusts, focuses on planning and developing mixed-use communities to reimagine their urban landscape. Several years ago, they selected Precise ParkLink as their gated parking technology provider for SmartVMC—a community designed to enjoy residential and public spaces, as well as civic uses.
This mixed-use space is located at Vaughan's heart, next to the Vaughan Metropolitan Centre TTC subway at Jane Street and Highway 7. It will include an eight-acre urban park, European-style plazas, a collection of schools and community facilities, a public library and a full-service YMCA community centre. Comprised of 780 parking stalls, SmartVMC welcomes hundreds of visitors per day.
Looking to provide customer-focused solutions, SmartVMC delivers a fully automated parking experience, from accepting a variety of digital payments to smart technology, including a gated system and EV charging service.
SmartVMC has recently decided to take their parking experiences to the next level by integrating Precise ParkLink's virtual customer service option-- IPARC (Interactive Parking Assistance and Response Centre) -- with their existing parking technology. Precise ParkLink's IPARC solution has been integrated at SmartVMC parking facility payment points, including pay stations, entry and exit lanes.
Andrew Sgorlon, Technical Sales Manager at Precise ParkLink, explains that "IPARC is an award-winning live central monitoring and customer service solution. As a 24/7 on-demand service that maintains a real-time communication link to each of our devices, IPARC provides us and SmartVMC complete access and control to their parking systems, with the ability to provide effective remote customer service at all times."
Michael Byass, Vice President at SmartCentres, explains that "Being fully equipped with Skidata parking technology has allowed us to deliver premium parking experiences from day one. Recently we have chosen to enhance our parking service by upgrading our technology to connect with Precise ParkLink's 24/7 live central monitoring facility. This recent technology upgrade has been a seamless experience and has made us confident in our ability to provide our customers with 24/7 reliable support. Being connected to Precise ParkLink's live central monitoring facility also allows us to maintain complete system health on a 24-basis. Each of our devices is online and monitored in real-time.”
Precise ParkLink is committed to supporting SmartVMC’s parking and mobility operation. Our advanced parking technology, paired with our award-winning live central monitoring solution, will continue to ensure SmartVMC offers exceptional customer experiences.
For more information, contact:
Maria Lato
Marketing Manager
mlato@precisebi.com