How Does Precise ParkLink’s Digital Control Centre (DCC) Help Improve Resolution Times?
Q&A with Command & Data Handling Specialist, Winnie Dhillon.
1 min read
Operational resolution times play a crucial role in maintaining the efficiency and reliability of your parking operation. When incidents occur, the time it takes to resolve them could directly impact your business revenue, customer service, and overall productivity. Precise ParkLink’s Digital Control Centre (DCC) is designated to help improve resolution times for parking facilities from both a management and equipment level.
To provide some insights into how Precise ParkLink’s Digital Control Centre (DCC) helps improve resolution times we asked their Command & Data Handling Specialist, Winnie Dhillon, how DCC does it.
Q. How does Precise ParkLink’s Digital Control Centre (DCC) help improve resolution times?
A. Precise ParkLink’s Digital Control Centre leverages the network connectivity built directly into the equipment we deploy in the field, the experience of our onsite operations teams, and the expertise of our in-house research and development engineers.
DCC can aid in the following areas:
Centralize and consolidate all client support services into one dedicated team
Proactively detect potential issues to prevent machine downtimes
Evaluate issues in real-time and promptly devise solutions
Schedule timely interventions with a complete understanding of the problem
Cost-effective 24/7 technical expertise to maintain on-site operations efficiently
Enhance system uptime and optimize business revenue
And
Offer insightful recommendations for data-driven decisions
To date, DCC has helped improve resolution times for Precise ParkLink clients by 43%.
Want to learn more? Watch the full Q&A below!