Maintaining Our Services
Precise ParkLink is doing all it can to support our staff, clients, and their customers in the fight against COVID-19. We are committed to maintaining services to our clients as best as we can while ensuring the health and safety of our employees, partners, clients, and the general public. We have established a work-from-home strategy wherever possible and remain committed to maintaining the support of our clients.
Below are a few examples of the essential support services we offer our clients and how they continue to operate.
Live Central Monitoring
Our virtual live central monitoring team is maintaining service and continues to provide an immediate response from the comfort of home. We have developed smart strategies to maintain service for clients who provide an essential service. Now more than ever, we are relying heavily on our technological expertise and dedicated substantial resources to establish secure and effective work-from-home environments.
Parking Technology
We are also relying on our technological backbone and in-house research and development division, which is dedicating extensive resources to reduce the physical touchpoints at the parking facilities we manage.
One of the enhancements we’ve been working on at locations where the technological infrastructure permits, is programming our gated entry terminals to automatically dispense entry tickets, completely eliminating the need for drivers to touch the button. Where this is not possible, we are conducting regular and thorough cleaning of the parking equipment exterior, focussing on customer touchpoints.
Additionally, we are continuing to maintain and monitor our secure networks.
Parking Operation Services
Our parking equipment maintenance and service technicians continue to provide ongoing support to our essential service clients, ensuring we meet their requirements with smooth parking operations.
We are working diligently to accommodate required operational changes for our clients. For example, we have several technical and support teams assigned to execute site and technology modifications in support of changes, such as modified parking rates, parking lot designations, and access points.
Parking Sign Services
Our sign shop team is maintaining service and continues to provide our clients with safety-related signage.
In alignment with the World Health Organization’s statement urging consumers to use contactless payment wherever possible, we are creating new site signage and electronic communications that instructs customers to use contactless cards and mobile parking payment apps where available.
We are also creating new signage that reminds people to wash their hands and provides clear instruction on proper hand-washing methods.
The steps above are being taken out of an abundance of caution and in an effort to reduce risk. With these precautionary measures and business contingency plans in place, Precise ParkLink is doing all that we can to support our staff, clients, and their customers in the fight against COVID-19.