Aéroports de Montréal
The Client
Aéroports de Montréal (ADM) is responsible for the management, operation and development of the parking facilities at Montréal–Trudeau International Airport. ADM is the “endorser” brand, and propels two destination brands: YUL, which fosters the “passenger experience” associated with Montréal–Trudeau International Airport, and YMX, which fosters the “business experience associated with Mirabel International Aerocity.”
ADM works closely with various organizations to ensure the safety and security of the public, aircraft and airport facilities—and part of this mandate includes parking.
The Challenges
In 2014, ADM was tasked with finding a reliable solution for its parking facilities. Through tender, it sought a parking solution that would meet its business goals and the rigours of being one of Canada’s leading international airports. ADM’s tender referenced several key areas for improvement:
System Reliability and Flexibility
First and foremost, ADM required a parking solution and technology it could rely on to meet airport security measures, as well as increase the speed of traffic flow throughout its facility. The reliability of the parking system also relied upon the ability to integrate with software already in place, such as Chauntry parking reservations.
ADM wanted to partner with an organization that was able to control and configure its technology, and allow for future software integrations and wishlist items, such as retail reward partnerships.
Automatic Vehicle Identification System
ADM required an improved Automatic Vehicle Identification (AVI) system to monitor and control those who regularly accessed its facility. The AVI software that was in place was causing issues with read-range and gate response times.
Secure Banking Solution
As an international airport, ADM’s parking system was required to maintain a “Made in Canada” banking standard. The airport banking standard required ADM’s new parking provider to fulfill mandatory components, including an application programming interface that enabled access and control to its financial processing environment.
The Solutions
ADM selected Precise ParkLink to undertake the implementation of this solution. Our combination of leading-edge technology and specialized staff meant we were able to fulfill international airport expectations. The parking solution at ADM is now comprised of several key components, including these highlights:
Unparalleled System Reliability
Skidata is a global leader in airport parking solutions, and Precise ParkLink’s ability to supply and provide end-to-end support for Skidata gated parking technology systems guaranteed that ADM’s airport security measures were upheld, and that traffic flow was improved. We upgraded its entire fleet of entry and exit gates to Skidata Power.Gate, and upgraded all pay stations to Skidata Power.Cash. ADM’s parking facility is now home to the world’s leading-edge parking technology.
We also maintain an added layer of system security and reliability with 24/7 preventative and immediate reactive measures in the event of downtimes. Our dedicated team of on-site technicians perform maintenance, and provide service and support for the equipment. Our designated ADM remote desktop accesses daily active user logs every 30 minutes on a 24/7 basis to ensure no irregularities or issues occur. Any such events are immediately escalated to the on-site technician supervisor.
Cutting-Edge Software Integrations
Since day one, we integrated Skidata with ADM’s Chauntry parking reservations software and Canadian banking requirements. We’ve also been able to integrate Skidata, Chauntry, and the banking requirements with ParkAssist—a camera-based lighted guidance system that helps visitors find an available parking spot, and helps both visitors and ADM locate where vehicles are parked.
Precise ParkLink was also able to integrate Skidata software with CAA membership cards, and give users 20% off parking rates. This integration between Skidata and CAA is also deployed at Ottawa International Airport.
Accurate and Accelerated AVI Access Control
Precise ParkLink replaced ADM’s proximity card-based software with a windshield tag-based system, solving read-range and gate response time issues. Now staff, monthly parkers, and contractors have easy access to and from the parking facility, and ADM is able to efficiently manage its AVI tag system.
Made-in-Canada Airport Banking Solution
Precise ParkLink’s research and development division sourced the hardware, developed the software, and wrote the application programming interface required to fulfill the airport industry banking requirements that ADM was required to maintain.
ADM’s parking facility is now a Level 1 (highest level) Payment Card Industry (PCI)-compliant environment. In 2018, payment methods at pay stations, entry and exit gates were upgraded with Euro Mastercard Visa (EMV) payment capabilities, making contactless payment, Interac, Apple Pay, Android Pay, Samsung Pay and chip-and-pin accepted at all payment points.
The Results
Aéroports de Montréal’s partnership with Precise ParkLink features the latest improvements within the parking industry and leading-edge parking software integrations. Our unique ability to manage the multi-platform and third-party integration between Skidata, Chauntry reservations, ParkAssist and Canadian banking requirements has drastically enhanced the parking experience at ADM’s facility—at both the operator and customer level.
Related Case Studies
AIRPORT PARKING MANAGEMENT SOLUTIONS
About Precise ParkLink
CANADA’S PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.
When Precise ParkLink was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.
Since then, Precise ParkLink has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.
But what sets us apart from other parking operators isn’t where we are, it’s what we are: a full-service parking solutions provider. One source for all your parking-related needs.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we’ve delivered cost-effective and customer-focused solutions over the years.