Customer Care Associate

Onsite Parking Staff
Written By

Company Description:

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.  

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Reporting to the Site Manager, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers with parking facilities, resolving inquiries, and maintaining operational standards.

Location: QuadReal Southcore Financial Centre (18 York St, Toronto, ON M5J 0A8)

Employment: Full-time

Hours: Monday to Friday, 4:00 PM to 12:00 AM

Compensation: $18.77/hr

Key Responsibilities:

  • Provide on-site customer assistance and guidance

  • Respond to customer inquiries via intercom and phone

  • Address complaints with empathy and professionalism

  • Monitor security systems and report suspicious activity

  • Troubleshoot parking equipment issues

  • Redirect customers to appropriate departments when necessary

  • Follow company policies, procedures, and communication standards

  • Respond promptly to equipment damage reports and initiate service requests

  • Perform additional duties as assigned by management

Qualifications:

  • High school diploma or higher education

  • Basic computer proficiency (Windows, MS Office)

  • Valid driver’s license and access to a vehicle

  • Previous customer service experience is an asset

  • Strong interpersonal and communication skills (written and verbal)

  • Professional demeanor with a positive and inclusive attitude

  • Effective problem-solving and decision-making abilities

  • Ability to multitask and remain composed in fast-paced environments

  • Flexible and adaptable to different shifts and work locations

Attributes:

  • Assertive and self-motivated

  • Strong organizational and time-management skills

  • Collaborative team player

  • Neat and professional appearance

  • Ability to work independently while following instructions accurately

Hiring Contact:

Please submit resume via Indeed job posting, or via email to our HR Coordinator, tsrs@precisebi.com.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

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