Receive Award-Winning Service with IPARC™
Best-in-class management and technical integration.
3 min read
Hearing, seeing and responding with a world-class approach; that is what IPARC™— our award-winning live central monitoring facility— has to offer. In September 2020, Precise ParkLink was presented with the Pinnacle Above and Beyond Award for our one-of-a-kind live central monitoring facility at BOMA Toronto's annual Celebration of Excellence Awards.
Precise ParkLink’s Interactive Parking Assistance and Response Centre, otherwise known as IPARC, is an industry-first in the Canadian parking and mobility space. It provides our clients and their customers with access to two-way video and voice support with multilingual customer service representatives. Located at our head office in Toronto, IPARC provides real-time service and support to customers across the country by leveraging its parking technology’s network connections.
Susan Allen, President and Chief Executive Officer at BOMA Toronto, explains that "The BOMA Toronto Pinnacle Awards are the most prestigious commercial real estate industry (CRE). Synonymous with excellence, they are awarded to partners of the industry who excel above and beyond. As leaders in the parking industry, Precise ParkLink has a history of providing robust and stellar support to the CRE industry. It is my deep honour to congratulate the entire Precise ParkLink team for their 2020 Pinnacle Award in the Above and Beyond Category! This award was very well deserved.”
Maria Lato, Marketing Manager here at Precise ParkLink, explains that "Our drive to go above and beyond is ingrained in our corporate culture, to the point where a commitment to providing customer-centric service forms an essential part of our hiring practices. We are always looking for creative ways to develop program recommendations that will anticipate and exceed our clients' needs and expectations."
IPARC enables Precise ParkLink to be an integral partner in managing day-to-day parking operations. It is much more than a customer service call centre. It uses remote access to connect to multi-space meters and gated parking systems. Its main features include real-time equipment health notifications, analytics and reporting, e-service dispatch, flexible site coverage, and site-specific protocols—24/7/365. IPARC offers enhanced peace of mind for owners and managers, who know that their facilities are always covered, much like if they were fully staffed.
With a real-time connection to each of our devices, we devise access and control from anywhere at any time— essentials for successful parking and urban mobility operations.