Precise ParkLink Takes Centralized Client Support to the Next Level with Launch of DCC
5 min read
Published on Parking Industry Insights
Technology has revolutionized every industry – from transportation and education to commerce and communication to agriculture, manufacturing, and entertainment – and you can add parking management solutions to that list, as well.
Smart tech helps owners and operators service parking areas more efficiently, and remotely, and with lower costs, while at the same time, it benefits visitors with less congestion and payment issues, and faster access to multilingual staff, if needed.
IPARC 101
No stranger to smart parking solutions, Precise ParkLink's Interactive Parking Assistance Response Centre– better known as IPARC – has expanded exponentially since 2007, letting you virtually assist customers onsite as well as remotely control equipment in real-time, in the event where assistance is required.
Between its three shifts a day, IPARC's virtual customer service and live central monitoring centre operates 24/7, 365 days a year— yes, including holidays— and all IPARC representatives are bilingual. In fact, many speak additional languages, too.
After all, fewer "pain points" means a happier customer.
More On DCC
Building on the successes of IPARC, and representing the next evolution in centralized client support is DCC: Precise ParkLink's Digital Control Centre. DCC further optimizes the hardware, software, consumables, and operational support that Precise ParkLink provides to clients across Canada.
In other words, while IPARC very much focuses on the end-user experience, DCC ensures smart monitoring from an operational perspective.
It leverages the network connections built into the equipment they've deployed in the field, along with the experience of the company's onsite operations team and the expertise of Precise ParkLink's in-house research and development engineers. They are responsible for building AI-based predictive and analytical models that enhance how Precise ParkLink delivers its support services radically.
Essentially, DCC integrates various services into a single unified support model – including production and support, customer service, remote monitoring, financial collections and replenishment operations, and enforcement services.
For Precise ParkLink's clients, DCC means a more efficient and streamlined operation that delivers a greater return on their investment.
By digitizing operations on all fronts, DCC replaces the need to be onsite to run a successful parking operation, relying on the support of multiple professionals stationed within DCC – including client relations and operation managers, IT and tech support, electrical services, production needs, contract management, accounting and financial support.
This way, Precise ParkLink can continue to maintain a superior level of service, with quick turnaround, at a competitive price.
DCC's operational focus takes IPARC’s live central monitoring function to the next level by also being notified of equipment maintenance alerts and alarms, as well as the progress of dispatch services, allowing them to audit processes as well as run detailed diagnostics that feed the predictive analysis engine of DCC.
Precise ParkLink: Your Trusted Parking & Mobility Partner
DCC's advanced predictive analysis – that is, the ability to predict something before it happens -- is one of the reasons why Precise ParkLink is a leading parking management provider.
This model allows preventative maintenance (whether it be related to the parking equipment or the maintenance of the parking lot) to be scheduled ahead of time, with all data being fed into ParkSuite—Precise ParkLink's central management system.
The launch of DCC demonstrates Precise ParkLink's continued commitment to digital innovation and service quality on all fronts.
Now with DCC integrated, IPARC helps you reliably and remotely engage with customers onsite, as well as monitor, track and report performance on complete parking operations; and ultimately, and perhaps most importantly, gather insights that provide the grounds for artificial intelligent-based predictions, that will make for better parking systems going forward.
It's an exciting beginning to digital parking management, as the company is devoted to continually improving its centralized client support model – to help you run efficient and profitable parking solutions for your customers.
For more information on Precise ParkLink – including their range of parking solutions and systems— visit Precise ParkLink or contact your Precise ParkLink rep for additional information.
References
Bruce, C. (2022, March 16). 5 ways data and analytics can improve your parking operation - precise ParkLink: Parking management services. Precise ParkLink | Parking Management Services. Retrieved April 3, 2023, from https://www.preciseparklink.com/news/5-ways-data-and-analytics-can-improve-your-parking-operation?locale=en
Gautam, S. (2021, September 1). Predictive analytics in parking. Get My Parking. Retrieved April 3, 2023, from https://blog.getmyparking.com/2019/05/25/predictive-analytics-in-parking/
Technology Evangelist