Remote Customer Service
Leveraging technology to deliver exceptional customer support.
24/7 support from anywhere, anytime.
Remote customer service allows you to provide an elevated experience, without having to physically be onsite. Navigate and address every customer query with ease and expertise using a two-way audio and video connection to each of your devices.
24/7/365 ON-DEMAND SERVICE
Operate at any time with a fully staffed operation on both weekends and holidays.
SITE-SPECIFIC PROTOCOLS & PROCEDURES
Customized responses align with your unique standard operating procedures of parking programs.
TWO-WAY AUDIO & VIDEO
Respond to customer inquiries through interactive audio and video communications.
SERVICE & COVERAGE
FLEXIBILITY
Optional assistance from 24/7, on-demand, overnight, peak times, onsite staff break times.
MULTI-LINGUAL CS SUPPORT
Representatives address inquiries in English, French and other languages that are prevalent among your customers.
ONSITE STAFF
SUPPORT
Ease the workload of staff or utilize onsite personnel as a valuable tool to assist and screen visitors.
Professional customer service committed to excellence.
Customer Service Representatives (CSRs) are dedicated to ensuring your customers are well-informed and satisfied through proactive engagement. They extend professionalism in addressing and resolving any issues your customers may encounter.
Professional CSRs are able to…
Effectively communicate and understand diverse customer needs
Demonstrate extensive knowledge in parking facility operations and procedures
Offer guidance to customers on your parking policies, procedures, and available services
Provide courteous and helpful assistance
Empower onsite staff with virtual support.
With a camera-based connection, the system empowers onsite staff with increased support, safety, and security, allowing them to concentrate on delivering top-tier service.
Health and Safety Screenings
Customer Inquiries
Parking Facility Directions
Looking to get started?
IPARC™
Best-in-class parking management and technical integration.
Precise ParkLink’s award-winning live central monitoring facility provides a real-time connection, allowing us to devise access and control from anywhere at anytime.
FREQUENTLY ASKED QUESTIONS:
Answering your questions about remote customer service and live central monitoring for your parking facility.
+ How can IPARC support onsite customer service representatives?
IPARC can support your onsite customer service representatives by:
- Providing virtual support when onsite staff is on break or off during overnight hours
- Providing virtual support during peak hours or busy periods
- Monitoring the inside of your parking office to ensure customer service representatives follow protocols
- Providing emergency support
- Providing event support
+ Can I connect the call-for-assistance button from my parking pay stations to my onsite parking office instead of IPARC?
Yes, in addition to connecting to IPARC, Precise ParkLink can connect remote monitoring system components on your pay stations (intercom and network camera) to your onsite parking office, allowing onsite staff to respond to all questions.
An intercom and camera can also be installed outside of your parking office to help customers when the parking office is closed.
+ What is mobile-scan-for-assistance?
Mobile-scan-for-assistance is a recent management strategy deployed by Precise ParkLink. Customer service QR codes are displayed on signage throughout your parking facility. Customers can use the camera on their mobile device to scan the QR code, connecting them to a collection of frequent questions and answers. IPARCs 24/7 phone line accompanies each QR code.
+ If I purchase customer service through IPARC, do I have to commit to 24/7 coverage?
IPARC offers flexible customer service coverage and billing. The choice is yours:
- On-demand assistance when required
- Overnight support
- Support during peak hours or custom set dates and times
- Emergencies only
- Event support
Submit the Sale Inquiries form below to learn about our billing options.
+ Will IPARC follow my unique standard operating procedures (SOP) and customer service escalation matrix?
Yes, IPARC is trained to follow unique SOPs and has instant access to a live central management system that outlines standard customer service responses and guidelines.
+ What languages does IPARC provide customer service in?
All IPARC customer service representatives are fluent in French and English. However, we also have representatives fluent in Spanish, Italian, Farsi, Greek, Cantonese, Mandarin, Urdu, Russian and many more langages.
+ How can IPARC reduce my operating costs?
Remote monitoring and response for your parking facility allow you to enjoy the same peace of mind as you would with onsite parking attendants, but at a fraction of the cost. A live central monitoring facility can be a great addition to onsite staff or a replacement altogether. It's wise to invest in a parking system integrated with a remote monitoring and response facility. It also stabilizes parking revenue with instant backend troubleshooting for equipment malfunction or immediate technician dispatch.
+ What types of device performance alerts and alarms does IPARC monitor?
IPARCs live central monitoring system is connected in real-time to all of the devices Precise ParkLink supplies. Alerts, alarms and defined thresholds are immediately communicated to our agents for backend troubleshooting or, if required, immediate technician dispatch. A few examples of device performance alarms and alerts are:
- Coin and cash collection and/ or replenishment
- Ticket paper collection and/ or replenishment
- Communication failure
- Fraudulent attempts
- And more
+ Can IPARC's live system monitoring predict future maintenance and service needs ahead of time?
IPARCs live central monitoring system lets us define unique thresholds that meet your business needs. For example, we can detect if a device will run out of paper in one week.
+ How long will it take Precise ParkLink to send a service technician to support my technology?
Technician response timelines depend on your maintenance and technical service package. Precise ParkLink offers a variety of maintenance and service packages to choose from.
Submit the Sale Inquiries form below to inquire.
+ Can I have an in-person tour of Precise ParkLink’s state-of-the-art live central monitoring facility – IPARC?
We are happy to provide you and your team with an in-person tour of our state-of-the-art live central monitoring facility. If you've seen it already, come again! The facility continues to grow exponentially each year.
Additional information on our virtual customer service and live central monitoring solutions for parking operations…
Submit Sales Inquiry
Interested in having us manage your parking facility?
Submit the form below to inquire about our parking solutions. A representative will be happy to help you shortly.
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